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Technical Support Engineer - Cloud Engineer

Chennai, TN · Information Technology
L1 Engineer 
Job Description Member Of 24×7 Cloud Support Team Provide A Customer-First Experience While Utilizing Phones And Email To Manage Tickets. Work Cohesively With The Team As Well As All Divisions Of The Company. Customer-First Approach. Maintain Multiple Customer Environments. Working On Escalated/Production Issues And Providing Solution Adhering To The SLA Update And Manage Ticket Backlog Based On Internal Policies. Crisis Management – Identify Any High Priority Issues And Escalate To The Next Level. Deliver Solutions That Lead To Problem Resolution Or Mitigation With A High Level Of Customer Satisfaction. Be Able To Listen To, Accept, And Follow Direction From Senior Engineers. Familiar With ITIL Processes Should Be Flexible To Work In Rotational Shifts (Including Night Shifts) Mandatory Job Requirements Minimum Of 2 Years Experience In IT Support Proficiency In English And Excellent Communication Skills (Oral And Written) Customer Interaction Experience Ability To Diagnose And Resolve Basic Technical Issues Familiarity With Incident/Ticketing Systems For Tracking Service Desk Tickets Key Skills - Client Satisfaction, Service Delivery Quality, Rapid Response Experience In Windows And Linux Server Administration Troubleshooting Of All Types Of Hardware (Desktops, Laptops, & Printers), Software Applications (Installation, Configuration And Troubleshooting Of OS, MS Office) Basic Troubleshooting Of Networking (LAN, WAN, Basic Installation And Configuration Of Routing & Switching) Experience In Office 365 And Google GSuite Admin Is Required. Willing To Support Under 24/7 Support. Certification Course Completion On MCSE /CCNA Will Be Added Advantage. Cloud Knowledge (AWS, Azure Or Google) And Certification Will Be Added Advantage

L2 Engineer 
Job Description Member Of 24×7 Cloud Managed Services Working On Escalated/Production Issues And Providing Solution Adhering To The SLA Guide L1 Engineers & Work Alongside For Troubleshooting Take Ownership Of Customer Issues Reported And See Problems Through To Resolution Research, Diagnose, Troubleshoot And Identify Solutions To Resolve Customer Issues Preferred MSP Experience. Familiar With ITIL Processes Should Be Flexible To Work In Rotational Shifts (Including Night Shifts) Qualification Graduate / Post Graduate Experience 4 – 7 Years Mandatory Job Requirements Excellent Communication, Presentation, Writing, And Editorial Abilities. Excellent Organizational And Time Management Skills. Strong Knowledgeable In Server Administration (Windows And Linux) Preferably With Certification Strong Knowledge In Database Administration Preferably With Certification Strong Knowledge In Web Server Configuration, Fine-Tuning And Management AWS Or Azure Or Google Cloud Certifications – Associate Level Is A Must MS Office 365 Or Google Workspace Certifications ITIL Certification Is An Added Advantage Experience Working On Cloud Computing

L3 Engineer 
Job Description Member Of 24×7 Cloud Managed Services Team Working On Escalated/Production Issues And Providing Solution Adhering To The SLA Guide L2 Engineers & Work Alongside For Troubleshooting Take Ownership Of Customer Issues Reported And See Problems Through To Resolution Research, Diagnose, Troubleshoot And Identify Solutions To Resolve Customer Issues Responsible For Problem Management Responsible For Cloud Presales, Architecture & Design And Derive An Estimate For Customer Requirements Qualification Graduate / Post Graduate Overall Experience - 7- 9 Years Cloud Experience - 3 To 4 Years Mandatory Job Requirements Excellent Communication, Presentation, Writing, And Editorial Abilities. Excellent Organizational And Time Management Skills. Customer Interaction Experience Strong Knowledgeable In Server Administration (Windows And Linux) Preferably With Certification Strong Knowledge In Database Administration Preferably With Certification Strong Knowledge In Web Server Configuration, Fine-Tuning And Management Strong Networking Knowledge (LAN/WAN, IP Addressing & Subnetting, HTTP(S), FTP, SMTP, VPN) Experience Working On Scripting Languages Exposure To Automation, DevOps Experience Working On The Ticketing System Familiar With ITIL Processes Should Be Flexible To Work In Rotational Shifts Must Have Certifications AWS Or Azure Or Google Cloud Certifications – Professional Level Experience Working On Cloud Computing, DevOps, CI/CD
 
Thanks & Regards.
Mario Ajai
Manager – Staffing Services
Managed Services – Digital Transformation
120 Wood Avenue South, Suite 608, Iselin, NJ  08830
Desk: 732-302-0911 Ext: 230 Cell – 732-391-1658
E- mail: mario.ajai@hexacorp.com
www.hexacorp.com
 

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