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Senior IT Technical Support Specialist

Milwaukee, WI
Title: Senior IT Technical Support Specialist
Location: Milwaukee, WI
Duration: 6+ Months Contract/Contract to Hire/Fulltime

Job Position Summary Description:

Client is seeking an experienced and motivated Senior IT Technical Support Specialist.
This role will be responsible for the office productivity environment including desktop, laptop, Windows/MAC, IOS, audio video/conference rooms, printers/copiers, smartphones, telephony/networking and associated office productivity software.
This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment to ensure optimal workstation performance (Office Productivity). 
In a help desk fashion, the person will need to troubleshoot problem areas (in person, by telephone, remote solutions, or via email) in a timely and accurate fashion.

Key Responsibilities / Functions:
•             Support desktop, PC, Mac, and other mobile devices
•             Develop, maintain, and load associated desktop/Mac/PC images.
•             Support Windows, Mac and IOS operating environments.
•             Manage and support Office Suite, O365, collaboration and other desktop/PC/Mac solutions (examples:  Zoom, Teams)
•             Manage and support device end point security solutions and anti-virus solutions.
•             Support company cell phones and manage associated plans.
•             Manage company printers/copiers and video conferencing solutions.
•             Perform Asset Management of office productivity hardware and software (Desktop, PC, IOS, Cell Phones).
•             Define, refine, and continuously improve office productivity environments.
•             Install, diagnose, repair, maintain, refresh, and upgrade all Desktop, PC, and Mac hardware and related software to ensure optimal workstation performance.
•             Respond to requests and document tickets in ZenDesk.  Also, route tickets to others on the team.
•             Develops and maintains desktop and PC backup solutions.
•             Procure new hardware and software as required to support the office productivity needs of the organization.    

Personal Characteristics and Attributes
•             Strong customer service attitude
•             Strong analytical and complex problem-solving skills in the office productivity domain.
•             Solid verbal and written communication skills with the ability to communicate to all stakeholder levels.  
•             Motivated and driven person who acts with a sense of urgency, persistence, and take-charge attitude.
•             Strong desire in learning new office productivity technologies and methodologies.
•             Exhibits confidence due to IT knowledge and an overall positive attitude.
•             Ability to assist with hardware and software training as users are onboarded, via lunch and learns, etc.

Required Qualifications: (Education, Technical Skills/Knowledge)
•             8 years or more experience with desktop, PC, Mac, Smartphone, Audio Video/Conferencing and other office productivity environments as noted in the key responsibilities.
•             Full life cycle experience from evaluation, architecture, design, and support of office productivity environments.
•             Experience with end point security, monitoring and MDM solutions.  Also, desktop, Mac and PC back-up solutions.
•             Skills with telecommunications and network environments is desired, but not mandatory (VPN, phone systems, routers, switches, circuits)
Thanks & Regards.
Mario Ajai
Manager – Staffing Services
Managed Services – Digital Transformation
120 Wood Avenue South, Suite 608, Iselin, NJ  08830
Desk: 732-302-0911 Ext: 230 Cell – 732-391-1658
E- mail: mario.ajai@hexacorp.com

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